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Mary M. Michaels has been working in the usability and user experience field for over 10 years. Her background in both art and business administration enables her to easily communicate with both creative staff and financial managers.
Over her career, she has managed a retail computer and software store, run a corporate PC support department, provided end-user training, directed both print and electronic publications, managed interactive projects at a marketing-communications agency, been a Webmaster and privacy official, and overseen both the Web site and intranet for an e-commerce group.
While working at McGraw-Hill Education, she was honored as Certified Usability Analyst (CUA) of the Month for her efforts in establishing a grass-roots user experience initiative. She is a member of the Usability Professionals' Association, and has been treasurer of the New York City chapter of the UPA for the past three years.
Currently, as a Certified User Experience Analyst (CXA), Mary is responsible for strategically implementing user-centered designs for her clients, helping them to institutionalize usability by creating Web sites and applications that are intuitive, compelling, and customer focused. She is also the Director of Human Factors International's training programs.